Lexus design change

[snopes]

Comment: Years ago I attended a business luncheon meeting where a
well-respected speaker and business consultant in our city told a story
about customer service at Lexus. In the story it was stated that a woman
bought a Lexus automobile and returned it within several days. Her reason
for returning the car had to do with her SHOES. She always wore the same
style of expensive dress shoes, and somehow the heel and that shoe was
shaped a little differently from most heels on women's shoes. She found
that the heel "caught" on some part of the floorboard when she was braking
(or accelerating -- I can't remember). The story continued to describe a
fax from the U.S. to Japan, and a Lexus engineer flying in the next day
from Japan to meet with the woman and to take measurements of her shoe,
see how it did not work properly with the car, etc. (The point was that
since the shoes were very expensive -- and Lexus autos are very
expensive -- the problem might have existed for other potential buyers in
the future) And, within a week ( or other short period of time) all
Lexuses rolling off the assembly line had a small change in them to
accommodate a driver wearing that type of shoe without the heel catching
on part of the floormat, floorboard.

[Spam & Cookies-mmm]

I never drive with high heels on. The foot to pedal angle is awkward, and it's bad for the shoes.

[Silas Sparkhammer]

My family had a '72 Datsun, and there was a bit of metal under the seat that always banged me right in the heel when I turned to exit the car. Bang, right in the ol' Achilles. I sent 'em a letter, and got a form letter back.

Maybe the really do listen to everyone. Maybe they got a million letters from people with bruised feet. But future models of that car didn't have that nasty bit of metal.

Silas