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#1
03 December 2007, 08:36 PM
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Gandhi on customer service
Comment: For the past 25 years or so, I've seen reprinted here and there
(sometimes in poster form) a quote by L.L.Bean: "A customer is the most important visitor on our premises. he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." Recently I've begun to see this quote posted in restaurants and other business run by people of Indian (east Indian, not native American) descent. Except in these postings the quote is attributed to Mahatma Gandhi. Who truly originated this famous quotation, Bean or Gandhi, and when? 
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#3
06 December 2007, 03:45 PM
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LL Bean said it for years, then he realised he could outsource it to India.
__________________
For when the One Great Scorer comes to write against your name, He marks not that you won or lost, but whether you covered the spread.
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#4
06 December 2007, 04:31 PM
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A place I used to work at had this quote on a generic "inspirational" poster in the break room, but, being generic, it gave no citation. It was one of a few paragraphs printed in different fonts and colours on a tan background.
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What a wonderfully sensible idea. Which, of course, means loud fundie idiots will be in an uproar over it. - Vilified http://www.kiva.org/team/atheists
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#6
11 June 2008, 05:09 AM
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Quote:
Esprise--I'd be giddier if either the Sox or the Celtics had won, but I've had a few beers and a foot soak, so it's all good--Me
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"Don't get me wrong, it's not a very slippery slope. It's a slope with only a very minor grade, probably flat to the naked eye and which one would need some high quality surveyor's equipment to determine drainage and there's plenty of ways to reroute the flow to greener pastures and such, but a slope toward a bad place nonetheless." -Joe Bentley
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