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  #21  
Old 30 December 2016, 04:22 PM
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crocoduck_hunter crocoduck_hunter is offline
 
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Thanks for the advice, Erwins. I'll look into doing that.

I have been checking in, but only once a week.
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  #22  
Old 30 December 2016, 09:19 PM
overyonder overyonder is offline
 
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If it's a recalled part, and the part is back-ordered, AND that the car is not drive-able, I'd be putting the squeeze on them to get a FREE loaner.

OY
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  #23  
Old 30 December 2016, 09:30 PM
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crocoduck_hunter crocoduck_hunter is offline
 
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I've got my cousin's truck, which he doesn't use much and therefore is fine if I need to keep it for a month. Getting a loaner isn't an issue at this point.
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  #24  
Old 09 January 2017, 10:18 PM
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crocoduck_hunter crocoduck_hunter is offline
 
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Last night at family dinner, Dad asked how my car was and said "you should be calling the shop every day until they get your car fixed." Thanks, Dad.

I did give them a call today and talked with the mechanic and here's the apparent answer to why it's taking so long: a regulation was changed so that manufacturers are now required to send out recall notices before they've got the replacement part in production. Previously they'd make the replacement, then send out the notice. This means that there's a tremendous backorder on the part and while my car was flagged as a priority replacement that just means that it will get serviced before other cars with the same recall at that shop, it won't get the part in any faster.

My parents are under the impression that I'm not doing enough about this: at this point I'm wondering if they're expecting me to get the mechanic to order a custom fabrication for the part from the local machine shop or they think that the mechanic has a whole stack of these replacements in the back room and they're giving me the runaround for shits and giggles.
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  #25  
Old 10 January 2017, 01:38 AM
jimmy101_again jimmy101_again is offline
 
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Croc-
Have you done a google search to verify what the shop said? Shop mechanics have about the same reliability as used car salesmen and airline flight delay estimates.
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  #26  
Old 10 January 2017, 02:27 AM
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crocoduck_hunter crocoduck_hunter is offline
 
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Yup, did that.
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  #27  
Old 10 January 2017, 12:50 PM
overyonder overyonder is offline
 
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Quote:
Originally Posted by crocoduck_hunter View Post
My parents are under the impression that I'm not doing enough about this: at this point I'm wondering if they're expecting me to get the mechanic to order a custom fabrication for the part from the local machine shop or they think that the mechanic has a whole stack of these replacements in the back room and they're giving me the runaround for shits and giggles.
Your parents aren't completely wrong though. Because you're accepting to use a friend's car instead of pressuring the dealer into providing a free loaner, the dealer has little incentive to get your car out of the shop first as it's not costing a penny to sit on the job (relatively speaking of course). Does it mean they will get the part quicker? May be, may be not, but they may pull some strings to in fact to get the part quicker from the supplier due to urgency (and to lower their costs).

OY
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  #28  
Old 10 January 2017, 07:15 PM
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Beachlife! Beachlife! is offline
 
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Your dad sounds like my dad, an ass-hat.

I do think the dealership owes you something more though unless I am missing something. They've had your car for weeks. How is anyone supposed to deal with that?

One of my cars is a Jaguar which necessitates having a backup car, but that's an exception. I've never had my Camry in the shop for more than 48 hours unless there was body work involved.
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  #29  
Old 10 January 2017, 07:28 PM
KirkMcD KirkMcD is offline
 
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It's been too long.
Call the manufacturer directly and complain.
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  #30  
Old 10 January 2017, 11:48 PM
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WildaBeast WildaBeast is offline
 
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Quote:
Originally Posted by KirkMcD View Post
It's been too long.
Call the manufacturer directly and complain.
Agreed. Calling the dealer isn't going to make them get the part faster, but you can go over their head and complain to their regional "zone rep" (I learned that term from Car Talk). They may have the power to get the part to your dealer before the others.
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  #31  
Old 11 January 2017, 12:40 AM
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erwins erwins is offline
 
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I agree. You've lost the use of your car, which is presumably worth something to you. Are you making payments on this car that is sitting uselessly at the dealership? Are you making insurance payments on it? Maybe they can't as a practical matter get the part, maybe they can. They should be doing more for you in my opinion.
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  #32  
Old 11 January 2017, 12:58 AM
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Okay, tried contacting the manufacturer today, will see what that does.
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  #33  
Old 24 January 2017, 09:52 PM
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Got a call today, the part they need is finally in. Getting my car fixed Thursday.
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  #34  
Old 25 January 2017, 11:36 AM
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DawnStorm DawnStorm is offline
 
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Hope your father's happy.
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