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Old 11 November 2013, 09:41 PM
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Driver No, the travel customer is not always right

Quote:
There is a story I always considered an urban myth, though a Nordstrom executive told me it was actually true, about an elderly couple who walked into a Nordstrom store one morning wheeling a pair of truck tires. They walked up to the first sales desk they saw and complained that they really trusted Nordstrom, but they were extremely disappointed in the tires they had purchased. They really needed to return them. The couple were given a prompt and courteous refund, even though Nordstrom has never had an automotive department and has never sold tires.
http://www.travelweekly.com/Richard-...-always-right/
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