snopes.com  

Go Back   snopes.com > Non-UL Chat > Business Bytes

Reply
 
Thread Tools Display Modes
  #1  
Old 19 December 2016, 05:28 PM
WildaBeast's Avatar
WildaBeast WildaBeast is offline
 
Join Date: 18 July 2002
Location: Folsom, CA
Posts: 14,318
Read This! How One Couple Fought For The Legal Right To Leave A Bad Yelp Review

http://www.npr.org/sections/alltechc...ad-yelp-review

Quote:
The order, from the online retailer KlearGear, never arrived.

After a testy back and forth with the company's customer service, Jen Palmer did what many thousands of consumers do every month: She posted about her negative experience on an online business review site.

"I posted the review and then we forgot about it," she says.

But four years later, they received an email from the company demanding they take the review down. The company said they had violated a "non-disparagement" clause in the terms of service — a caveat in the fine print that restricts customers from publicly reviewing their experience with the company.
Reply With Quote
  #2  
Old 19 December 2016, 05:52 PM
GenYus234's Avatar
GenYus234 GenYus234 is offline
 
Join Date: 02 August 2005
Location: Mesa, AZ
Posts: 23,859
Default

On an unrelated note, I am amused out of proportion that they were buying tchotchkes for Christmas.
Reply With Quote
  #3  
Old 19 December 2016, 08:08 PM
Dr. Dave Dr. Dave is offline
 
Join Date: 28 June 2005
Location: Montgomery County, MD
Posts: 5,174
Default

Well, JofN was Jewish.
Reply With Quote
  #4  
Old 19 December 2016, 08:39 PM
Skeptic's Avatar
Skeptic Skeptic is offline
 
Join Date: 16 July 2005
Location: Logan, Queensland, Australia
Posts: 1,722
Default

Quote:
Originally Posted by WildaBeast View Post
What chance does the company have of legally enforsing this. Customers have rights, and I don't think this would stand up, especially as it was not malicious but a truthful comment.
Reply With Quote
  #5  
Old 19 December 2016, 09:17 PM
Darth Credence's Avatar
Darth Credence Darth Credence is online now
 
Join Date: 28 October 2005
Location: Salt Lake City, UT
Posts: 3,061
Default

I can't find it now, but I would have sworn we discussed this back when it happened (2014?). I see that it is back in the news because the Consumer Review Fairness Act was just signed into law.
Reply With Quote
  #6  
Old 19 December 2016, 09:22 PM
Sylvanz's Avatar
Sylvanz Sylvanz is online now
 
Join Date: 23 June 2001
Location: Michigan
Posts: 7,812
Default

We did discuss it. Though, I don't remember the year.
Reply With Quote
  #7  
Old 19 December 2016, 09:45 PM
ASL's Avatar
ASL ASL is offline
 
Join Date: 04 July 2003
Location: Norfolk, VA
Posts: 4,964
Default

It was this thread and it was 2013 thru 2014.

Last edited by ASL; 19 December 2016 at 09:54 PM.
Reply With Quote
  #8  
Old 20 December 2016, 04:48 PM
jimmy101_again jimmy101_again is offline
 
Join Date: 29 December 2005
Location: Greenwood, IN
Posts: 6,401
Default

Quote:
Originally Posted by Skeptic View Post
What chance does the company have of legally enforsing this. Customers have rights, and I don't think this would stand up, especially as it was not malicious but a truthful comment.
They don't need to be able to "legally enforce" it. A lawsuit (or threat of one) is often sufficient. The company has much deeper pockets for lawyers than does the typical consumer.
Reply With Quote
  #9  
Old 20 December 2016, 04:51 PM
iskinner's Avatar
iskinner iskinner is offline
 
Join Date: 06 May 2011
Location: Sacramento, CA
Posts: 281
Default

I suspect just the act of reporting the debt to credit agencies was enough of a threat to many consumers to get them to back away. I applaud this couple for their willingness to go the length to set the record straight. Many would have a difficult time doing that with the serious knock on their credit until the matter was straightened out by the courts.
Reply With Quote
  #10  
Old 21 December 2016, 04:24 PM
DawnStorm's Avatar
DawnStorm DawnStorm is offline
 
Join Date: 11 March 2003
Location: Montgomery County, MD
Posts: 15,077
Default

I remember asking a Stupid Question along these lines. IIRC it was what if the negative reviews turned out to be true? I think the answer was that if the negative reviews are true, then that's the way the mop flops.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Couple dining on Valentine's Day leave fitting tip for homophobic comments TallGeekyGirl Social Studies 15 18 February 2016 03:41 PM
Hotel Fines Brides $500 For Every Negative Review Their Wedding Guests Leave A Turtle Named Mack Business Bytes 14 05 August 2014 09:52 PM
Yelp's Newest Weapon Against Fake Reviews: Lawsuits snopes Moot Court 0 10 September 2013 05:28 AM
Mormon Mom Who Fought for Prop 8, Now Fights for Gay Son Simply Madeline Soapbox Derby 35 24 June 2013 09:15 PM
Inmates posting reviews of prisons on Yelp snopes Social Studies 0 29 April 2013 11:06 PM


All times are GMT. The time now is 04:26 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.