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Old 11 April 2017, 05:04 AM
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ganzfeld ganzfeld is offline
Join Date: 05 September 2005
Location: Kyoto, Japan
Posts: 23,703

Seems like United has been one PR disaster after another. Makes me wonder what's going on there. I think at the point where they're enforcing this policy by calling in the police is where it crosses the line.

Customers get that when it's something the customer did wrong or could have avoided but this is a crisis of the airlines own making. Literally no customers are going to be on their side. Even if they have to cancel or delay some other flight, that's going to cost them less. Again, customers don't like that but they get it. Maintenance, safety, pilots, etc. All reasonable excuses for inconveniencing someone - even though they may be due to similar constraints. "We sold to many seats" - not so much.
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