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Old 30 April 2009, 03:04 AM
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snopes snopes is offline
 
Join Date: 18 February 2000
Location: California
Posts: 109,640
TV Randomly pulling components off the assembly line

Comment: My husband and I both were told in class story about bad business
practices in college 7 years ago that we can't find again.

The story goes something like this:

A electornics (perhpas tv) manufacturer decided to cut costs on
manufacturing. They developed a policy of sending supervisors on the
manufacturing floor and randomly pointing to resistors or other small
components, and asking "What does this do?" They'd then pull a component
and if the TV still worked, the supervisor would then tell the whole line
to remove the component.

The company was able to sell their tvs cheaper than anyone else, but in
the long run had problems with reliability. The brand lost face in the
market.

My husband's boss used the first part of this story saying this was a good
practice, but had not heard the part about reliability problems that was
the point of the story as told to both my husband and I. We'd love to
find the story again and find whose version is correct.
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