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Old 21 February 2012, 11:53 PM
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MisterGrey MisterGrey is offline
 
Join Date: 26 September 2002
Location: Texas
Posts: 4,939
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When I worked in a call center we were only required to give out our surnames to employees of the companies we insured; most of the incoming calls were from technicians reporting damage for us to forward on to a claims investigator. On the occasions that a call for collections ended up with us, we were not required to give out our surnames and were encouraged to get the person's information to forward on to the appropriate people, as opposed to giving out any information. Often we were dealing with people whose reckless behavior had led to them accumulating several thousand dollars worth of bills (in many cases, the damage was due to reckless discharge of a firearm, especially in rural areas around the holidays), so things were handled cautiously.
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