We used real names at Verizon - we weren't told we had to; we just did. But the call center property has some pretty decent security - high fences, 24-hour guards, security cards with double doors, etc. I suppose a motivated disgruntled customer could have gotten some binoculars and shot me through the fence, but AFAIK no one ever did.
I never got threatened but in a short time on the phones, I did get proposed to, twice.
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