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Old 06 February 2012, 10:50 PM
FullMetal FullMetal is offline
Join Date: 19 December 2005
Location: Edmonton, AB
Posts: 1,376

When I worked at a call centre (Help desk for a major computer manufacturer's home computer line) we were actually told we were required to give last name if pressed, and we all heard horror stories, I even had customers yell at me that they were going to find me and shoot me. Which considering the fact that I lived in a different country than the client I was confident that if they could find me, the worst they could do is stab me. When I was there, we did receive a bomb scare from a disgruntled customer (although I personally think it was a disgruntled employee). And they took it seriously, the police went through every desk, every room, etc. The call centre was down for an hour.

I can see collections not releasing names, I suppose it really depends on whether it's an inbound or outbound call centre.
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