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snopes 23 December 2012 06:41 PM

American Airlines
 
Comment: Dear American Airlines,
I called yesterday to inform you 48 hours in advance that my husband, a
combat injured OEF veteran, would be traveling tomorrow, Friday, December
21, with his service dog. I followed the instructions on your website to a
T, called the number listed, and got a customer service representative.
When I spoke with her, she told me that she could not assist me with my
issue (there wasn't an issue...I was just calling to make the airline
aware that the dog would be with us...) and then placed me on hold for 16
minutes while I waited to speak with a supervisor. After she returned to
the phone, she told me I would not be able to speak with a supervisor, and
that actually a member of your Disability Services Department would need
to call my husband--that my word wasn't sufficient proof. And so, we
waited for the phone call. The appropriate person called 2 hours later and
informed my husband, a combat injured OEF veteran who has the service dog
for mobility issues and also to help with his PTSD, that he would need to
pay $125.00 each way to have his service dog fly with him along with
"proof" of why he needs the dog. Are you aware that according to the
Americans with Disabilities Act of 1990 it is unlawful for an airline to
charge a handler of a service animal any money to fly with their licensed
service animal? We are. In fact, we know everything we are entitled to,
with this service animal. I fly with you almost exclusively for my job. If
you check my name you will see copious amounts of frequent flyer miles. If
we get to the counter tomorrow morning and an airline representative
attempts to charge us for our dog, we will, indeed, pay the fee
respectfully, but you will have lost a long time customer as well as
initiated a law suit.
Respectfully,
Aimee Rebecca Fite

GenYus234 23 December 2012 10:53 PM

Her initials are ARF?

KirkMcD 24 December 2012 01:35 AM

Quote:

Originally Posted by snopes (Post 1696581)
that he would need to
pay $125.00 each way to have his service dog fly with him along with
"proof" of why he needs the dog. Are you aware that according to the
Americans with Disabilities Act of 1990 it is unlawful for an airline to
charge a handler of a service animal any money to fly with their licensed
service animal? We are.

Are you sure? You don't seem to be aware the ADA does not cover air travel.
http://www.ada.gov/q%26aeng02.htm
Quote:

Q. Does the ADA cover air transportation?

A. Discrimination by air carriers in areas other than employment is not covered by the ADA but rather by the Air Carrier Access Act (49 U.S.C. 1374 (c)).
The Air Carrier Access Act is vague on charging fees.
http://airconsumer.ost.dot.gov/publi...ServiceAnimals
Quote:

Service Animals

Carriers must permit dog guides or other service animals with appropriate identification to accompany an individual with a disability on a flight. Identification may include cards or other documentation, presence of a harness or markings on a harness, tags, or the credible verbal assurance of the passenger using the animal.

If carriers provide special information to passengers concerning the transportation of animals outside the continental United States, they must provide such information to all passengers with animals on such flights, not simply to passengers with disabilities who are traveling with service animals.

Carriers must permit a service animal to accompany a traveler with a disability to any seat in which the person sits, unless the animal obstructs an aisle or other area that must remain clear in order to facilitate an emergency evacuation, in which case the passenger will be assigned another seat.
Quote:

Charges for Accommodations Prohibited

Carriers cannot impose charges for providing facilities, equipment, or services to an individual with a disability that are required by DOT's Air Carrier Access regulations. They may charge for optional services, however, such as oxygen and accommodation of stretchers.

Pinecone 24 December 2012 02:59 AM

Quote:

Originally Posted by snopes (Post 1696581)
we will, indeed, pay the fee
respectfully,

Why do I doubt that? :rolleyes:

Dear Babby 24 December 2012 06:23 AM

My blind friend travels pretty regularly with her guide dog and I don't think she's ever been charged or had any other problem.


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